Here are the top Frequently Asked Questions (and answers!) our pilots have asked.

While both the EVO II (8k) and EVO II Pro (6k) boast top of the line Sony image sensors, the EVO II Pro features a full 1” sensor and an aperture that is adjustable from f/2.8 to f/11.  This larger sensor provides over 4x the light-gathering area and combined with the adjustable aperture enables the discerning photographer  to take advantage of a wider range of shooting conditions.

If you need to pair your RC and follow the simple steps in these support videos to get reconnected. 

EVO: https://youtu.be/WCTKsgV1k5Y 

EVO II: https://youtu.be/fAmKXhtnyUA 

If you are unable to pair your drone following these steps please see our instructions on completing a manual firmware update

EVO: https://youtu.be/dY6Fuh_gYkQ  

EVO II: https://youtu.be/0kHS6LE7Zi4

and if you continue to experience issues please contact our support team at support@autelrobotics.com

In order to view your flight logs in the Explorer App open the app on the device you fly with and tap your profile icon in the upper right corner of the screen, then select flight records.  From here you can view and upload your flight logs to the cloud.  For more information check out our support video: https://youtu.be/JrJOYbgt5T8

A sensor abnormal message indicates that your drone needs one or more of the obstacle avoidance sensors recalibrated. 

To recalibrate your sensors please download the calibration tool and follow the instructions on that page to complete the obstacle avoidance calibration.

With a maximum range of 4.3 miles (7KM) for the EVO and 5.5 miles (9KM) for the EVO II, both of these drones feature an incredible transmission range to support a wide variety of flight requirements These are the maximum unobstructed transmission ranges under ideal conditions. Antenna orientation, atmospheric and weather conditions, as well as the Radio Frequency (RF) environment will play a large role in what range your drone can reach.  Always know and follow the laws and regulations regarding flight at your location and exercise caution and safety when flying your drone .

A tilted image in drone photography is generally referred to as Horizon Tilt.  The first step to removing horizon tilt is powering up your drone on the most level surface possible.  Also please keep in mind that the gimbal is designed to be level in flight, so if you are seeing an issue prior to takeoff go ahead and put your drone into a safe hover.  The majority of the time you gimbal will level out. 

If you are still experiencing minor horizon tilt this can be corrected through the settings menu in the Explorer App. From the Camera view tap the gear icon in the upper right corner and select Gimbal. Select the  Adjust Gimbal “Start” button on the right. 

For a more significant or repeat horizon tilt issue please select one option further down on the gimbal settings menu, Gimbal Auto Calibrate, and then follow the on-screen instructions to calibrate your gimbal.  For more information on this process check out our support videos for

EVO: https://youtu.be/2fESpxNF0-U 

EVO II: https://youtu.be/kUaxB5XeWfs

and as always, contact our support team at support@autelrobotics.com if you have any questions.

You do not need to register your drone with us, though we highly advise that you create an account through the Explorer App in order to back up your flight logs to the cloud. Registering your aircraft can also help in the unfortunate circumstance of a lost or stolen drone.

We’re sorry to hear that you had a crash! In order to start the repair process please send an email to support@autelrobotics.com with the following information:

-Your Full Shipping Address (First and Last name, street, city, state, zip code)

-Contact Phone Number

-Digital Copy of Proof of Purchase (If purchased new within the last 12 months) 

-Retail Serial Number or -Aircraft Serial Number (These can be found on a white sticker that was included on your packaging and both start with "E." Also the Aircraft serial number can also be found under the battery of the EVO and inside the battery compartment of the EVO II on the little QR code sticker.

If you are attaching a photo please choose the highest-resolution available so the image is clearly visible.

To assist us in diagnosing and repairing your drone please answer the following questions:

If any questions do not apply to you, please answer "N/A"

-Provide a brief summary of the issue

-Details of any damage that occurred? (Attach any photos if available)

-What was the date of this crash (if applicable)? (MM/DD)

-Did you have Obstacle Avoidance on during this flight?

-Were you flying with a Device? If so, can you please provide Make, Model and OS information?

-Were the propellers attached when you retrieved the aircraft?

Once our team receives your information they will be in touch to assist in getting you back in the air as quickly as possible.

We partner with many different retailers and distributors, to find a retailer near you please visit our list of our Authorized Dealers here: https://auteldrones.com/pages/dealer-websites

Autel Robotics (the Company) warrants to the original retail purchaser of this product, that should this product or any part thereof during normal consumer usage and conditions, be proven defective in material or workmanship that results in product failure within one year of purchase of new product, or 180 days on refurbished product, such defect(s) will be repaired, or replaced (with new or refurbished parts or products) at the Company’s option, with Proof of Purchase, without charge for parts or labor directly related to the defect(s). Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Obstacle Avoidance, Computer Vision and all other autopilot functions are not intended to completely replace the pilot and may not react in all situations or conditions. Accidental damages will only be covered under this warranty if there is an obvious failure of hardware or components.

The Company shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the device. The extent of Autel’s liability under this warranty is limited to the repair and replacement provided above and, in no event, shall its liability exceed the purchase price paid by purchaser for the product.

This warranty does not apply to:

Aircraft(s) not utilizing most current, or up to date, and publicly available firmware. Battery that cycle charged more than 200 times. Products subjected to abnormal use or environmental conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or improper storage. Products with signs of tampering or altering of the serial number label, waterproof mark, etc. Products that have had flight log details altered or deleted. Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company. Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts. Products damaged from external causes including but not limited to fire, water, dirt, sand, battery leakage, blown fuse, theft or improper usage of any electrical source.

If you have any questions regarding warranty, please feel free to contact us via the following ways:

Call 1-844-My-Autel (844)-692-8835

Visit our website https://www.auteldrones.co

Send us an email at support@autelrobotics.com

Autel Robotics’ custom-designed rechargeable Li-Po smart batteries feature high energy density and capacity, so in order to provide safe storage your batteries feature Storage Self-Discharge Protection. If the battery is stored in a high-temperature environment or is idle for 6 days with a high charge level, self-discharge protection will be activated. The battery will discharge automatically to a safe level. This is the default setting, and the discharge process takes 2-3 days. While there’s no indication that the battery is performing a self-discharge cycle, you may notice a slight warming of the battery, which is normal. The discharge threshold can be customized using the Autel Explorer App.

In storage as in flight, it's important not to allow your batteries to come in close contact with moisture or heat sources.  Store your batteries in a dry and ventilated area at room temperature (ideally 22C to 28C) and ensure that you put them through a charge cycle (charge to 100% then discharge to 7% or lower) at least once every three months (90 days). 

LiPo batteries provide a higher discharge rate capacity at a lower weight than other battery types, allowing our drones to fly faster and with longer flight durations.  The trade-off is that LiPo batteries require special charging and storage routines and have a shorter lifespan than other battery types. 

When we added the Mission Planning features to the Explorer App the homescreen was updated and now features two buttons, Camera (replacing Go Fly) and Mission Planning.

To determine your firmware version power on your drone with a device connected and running the Explorer App. 

In the Explorer App select Camera and then the gear in the upper right corner to open the settings menu.  Select General in the lower left corner and from that submenu select Firmware Version. 

This will display a table of the firmware versions of each component of your aircraft.  Compare this the current version table on our website found here:

EVO: https://auteldrones.com/pages/release-notes

EVO II: https://auteldrones.com/pages/evo-ii-release-note

The EVO II dual is a powerful tool combining a remarkable 8k visual sensor with a cutting edge FLIR thermal sensor.  Due to the nature of this technology sales of this model are regulated and so we offer this model exclusively through inquiry, both directly and through authorized partners. For more information or to submit a purchase inquiry please send an email to support@autelrobotics.com with the following information:

Once our sales team receives your information, they will be in contact with any follow-up questions and further information for purchasing EVO II Dual.

Autel Robotics does not have access to your drone’s location.  Your drone’s location information is recorded in the internal flight logs of the drone and in your Explorer App flight logs if you are flying with a device.  You can load these logs to the cloud but we can not access this information unless you grant our team access or send us your drone.

We would love to work with you!  Please send a note to the appropriate regional team listed below with your contact information and a brief description of your business and our team will be in contact.

North America: na@autelrobotics.com
Latin America: la@autelrobotics.com
Euro: euro@autelrobotics.com
Middle East and North Africa: mena@autelrobotics.com
APAC (Asia-Pacific): apac@autelrobotics.com

Our drones do not come with lightning cables included and so we recommend using the cable that came with your phone, or any other micro USB or USB-A cable that is compatible with your device (ex. A lightning to USB-A charging cable).

At this time we are experiencing some Starlink app compatibility issues within the Google Play Store. We are working on resolving this issue to allow for the continued easy access of the Starlink app to our Android-based users. 

At this time, we ask that you please follow the link below to download the Android version of the Starlink app via an APK file on our website. If you have any more questions or concerns please let us know.

Web Link: https://auteldrones.com/pages/downloads

Direct Download Link: https://www.dropbox.com/s/qaavvrdcopzrutv/2000320.apk?dl=1

The mico SD card is located behind a flap on the right side of the EVO and on the left side of the EVO II (on the right side of the EVO II there is a USB-C port).

To access the micro SD card hold your drone facing away from you and fold out the arms on the appropriate side of the drone. Then use your finger or a coin to open the flap beneath the vent. Lightly press against the micro SD card to eject it (you'll hear a small click) and then remove it from the slot. 

To replace your micro SD card insert it back in the slot and press gently until it clicks into place, then close the flap.

The EVO and EVO II both use MicroSD Cards. The EVO supports MicroSD Cards with capacity up to 128 GB and the EVO II up to 256GB. We recommend the following minimum card speeds:

1080p HD or lower video: UHS-I U1 or V10 card 

4k video: UHS-I U3 or V30

6k/8k video: V60 or V90

The specifications of the EVO Series are as follows:

EVO II Dimensions:

Folded - 228*113*110 mm

Unfolded - 424*354*110 mm

EVO II 8K Takeoff Weight - 1127g

EVO II Pro Takeoff Weight - 1174g

EVO II Dual 640 Takeoff Weight - 1192g

EVO Dimensions:

Folded - 203*105*100 mm

Unfolded - 380*305*100 mm

EVO Takeoff Weight - 863g

Measurements are displayed length*width*height

Find these specs and more in the Owner's Manual, downloadable here!

Your EVO II battery specifications are:

Capacity - 7100mAh

Voltage - 11.55V

Max Charging Voltage - 13.2V

Battery Type - LiPo 3S

Energy - 82Wh

Net Weight - 365g

Charging Temperature Range - 5°C to 40°C

Max Charging Power - 82W

Your EVO battery specifications are:

Capacity - 4300mAh

Voltage - 11.4V

Max Charging Voltage - 13.05V

Battery Type - LiPo 3S

Energy - 49Wh

Net Weight - 345g

Charging Temperature Range - 5°C to 40°C

Max Charging Power - 49Wh

The specifications of the Remote Controller are:

Operating Frequency - 2.4~2.4835Ghz

Max Transmission Distance (unobstructed, free of interference) - FCC: 9km CE: 5km

Operating Temperature Range  -10°C - 40°C

Transmission Power(EIRP)-  FCC:<26dBm   ISED:<26dBm   CE:<20dBm   RCM:<20dBm   SRRC:<26dBm

Battery - 5000mAh

Weight - 370g

Operating Current/Voltage - 1.7A@3.7V

Charging Temperature Range - 0 - 40°C

Supported Mobile Device Size - Max length: 84mm; max thickness: 13mm

USB Port Types - Micro USB (Type-B), USB-C

Operating hours - 3H

OLED NITS - 330

Find these specs and more in the Owner's Manual, downloadable here!